Michelle Benedetti
Driver of Operational Excellence. Merchant Whisperer.
- Role
- Director of Payment Operations at DRB
- Location
- Medford, MA, US
- LinkedIn followers
- 500 followers
About Michelle Benedetti
Operations professional with a strong background in managing the entire customer life cycle from underwriting & on-boarding, ongoing portfolio maintenance & revenue optimization, and customer support, risk mitigation and fraud awareness. Focused on driving operational efficiencies using technology and streamlining processes wherever possible; successful in improving customer on-boarding process while maintaining high level of customer success.
Experience
Director of Payment Operations
Jul 2020 — Present
Partner with the sales and onboarding teams to enable payment acceptance at car washes across the nation. Post-implementation, manage the merchant lifecycle and provide consultative guidance to business owners on optimizing their payment acceptance options to increase revenue and reduce churn in their membership base. Project manager of strategic initiatives within the organization to increase payments revenue across several OpCos through partnerships with cross-functional leaders to define complex project requirements, build plan consensus, and coordinate all initiatives through to completion.
Skills
- Management
- Account Management
- Recruiting
- Call Centers
- Merchant Services
- Sales Process
- Customer Service
- Salesforce.com
- Customer Retention
- Electronic Payments
- Employee Management
- Human Resources
- Payment Card Processing
- Customer Relations
- Call Center
- Interviews
- Sales
- Payroll
- Hiring
- Cat Herding
- Strategic Partnerships
- Leadership
- Team Leadership
- Risk Management
- Underwriting
- Credit Card Fraud
- Boarding
- Onboarding
- Back Office
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