Michelle Arrieta
Director of Digital Product Design | 20+ Years Shaping Innovative, User-First Digital Experiences | Driving Business Growth Through Design & Technology
- Role
- Director User Experience Design at USAA
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Michelle Arrieta
Great products don’t happen by accident—they’re built at the intersection of user needs…
Experience
Director User Experience Design
Aug 2017 — Present · Dallas-Fort Worth, TX, US
Leading two Design teams within the Chief Design Office, one supporting the Property & Casualty line of business and the other supporting the Life Company line of business, in applying a human-centered approach in the design and delivery of software solutions.• Within Property & Casualty, delivering solutions supporting P&C Policy Modernization, a multi-year large scale investment initiative with over 1.2B in IT spend over 5+ years that involves changes to 86% of our architectural components.• Within Life Company, managing concurrent product experience projects ranging from short duration, simple digital optimization experiences to longer-horizon, multi-year initiatives directly aligned to 27M in annual IT spend that involves redesigning or creating new experiences/offerings on a modernized underlying technology system.
Education
Davidson Fine Arts
Visual Art & Creative Writing
Oglethorpe University
B.S., Mathematics, Computer Science, Economics
Skills
- Business Process
- Agile Project Management
- Process Improvement
- Software Project Management
- Strategy
- E-Commerce
- Cross-Functional Team Leadership
- User Experience
- Agile Methodologies
- Management
- Team Leadership
- Requirements Analysis
- Project Planning
- Software Development
- IT Strategy
- Business Analysis
- Strategic Planning
- Human Resources
- Business Process Improvement
- Leadership
- Project Management
- Vendor Management
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