Michelle Pope

About Michelle Pope

As a highly experienced professional in operations and business management, I have dedicated my career to driving strategic growth and operational excellence. My passion lies in transforming organizations, creating high-performing teams, and delivering unparalleled client experiences.With a background in technology and healthcare, I have honed my expertise in both operational and technical aspects, empowering me to lead complex and dynamic initiatives with confidence. My strength lies in my ability to leverage strategic insight, foster collaboration, and execute with precision.In my recent role as an Executive Consultant, I was at the helm of a global healthcare provider\'s security migration program. This initiative involved the coordinated efforts of a diverse cross-functional team, including development, service delivery, and product management. Throughout the process, my strategic guidance, risk assessment, and proactive problem-solving played a pivotal role in the project\'s success. My tenure as President and Chief Operating Officer of Relay (formerly CompuClaim) provided me with the opportunity to drive the company\'s strategic direction, lead business development, and ensure operational excellence. This experience allowed me to further develop my skills in organizational leadership, financial management, and market expansion, and to gain a deeper understanding of the needs of clients and stakeholders.As an accomplished and forward-thinking executive, I am always eager to connect with like-minded professionals who are committed to advancing their organizations and making a positive impact in their industry. I am confident in my ability to drive results, navigate complex challenges, and lead successful outcomes, and I am eager to bring my skills and insights to new opportunities.I am genuinely invested in pursuing new collaborations, ventures, and connections. I am open to exploring how I can bring value to your organization or your professional network, and I welcome the opportunity to discuss potential partnerships or opportunities further.Feel free to reach out, and let\'s forge a path to success together. Thank you for connecting.#OpenToWork #Leadership #OperationsManagement #Technology #Healthcare #BusinessDevelopment #ChangeManagement #StrategicPartnerships

Experience

1. Vcoo, Business Transformation Consultant

   Mtmg Inc

   May 2025 — Present · Cranston, RI, US

   As MTMG\'s Business Transformation Consultant working with clients to lead business transformation initiatives focused on helping organizations streamline processes, improve performance, and build cultures centered on employee engagement and client relationship management. Expertise in operational efficiency, continuous improvement, and leadership development, working to help clients transform their business operations while building high-performing teams.

Education

• New England Institute of Technology

  Associate's degree, Computer Programming, Specific Applications

• New England Tech

  Associate of Science (AS), Computer Programming

  1988 — 1990

• Bryant University

  PMP Certification, Project Management

  2005 — 2005

• Johnson & Wales University

  Business Management

  1987 — 1998

• Harvard Business School

  Leading Professional Services Organizations

  2011 — 2011

Skills

• Telecommunications
• Cisco Technologies
• Pmo
• Pmp
• Leadership
• Vendor Management
• Cross-Functional Team Leadership
• Change Management
• Customer Relationship Management (Crm)
• Unified Communications
• Program Management
• IT Operations
• Managed Services
• Integration
• Windows Server
• Operations Management
• Management
• Training
• Kaizen
• Cisco Systems Products
• Crm
• Strategy
• Strategic Planning
• Product Management
• Professional Services
• Business Process Improvement
• Process Improvement
• Project Management
• Leadership Development
• Troubleshooting