Michelle Crawford
Senior Travel Agent @Share The Magic Travel Co
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WORK HISTORY
Senior Travel Agent @Share The Magic Travel Co
Top Producing Senior Travel Agent consistently meeting sales goals (recognized and awarded as such in 2024, 2023, 2022, and 2021)• Consistently exceeding annual sales targets through personalized service, consultative selling, and high client retention by building a loyal client base through referrals, repeat bookings, and high satisfaction ratings • Curate end-to-end travel experiences tailored to client preferences, needs, and budgets, including: accommodations, transportation, excursions, travel protection, and concierge extras• Build long-term relationships with clients through proactive communication, trust-building, and ongoing support before, during, and after travel• Provide expert destination guidance, travel tips, documentation support, and emergency assistance• Drive client acquisition through digital marketing (social media, email, content creation), local events, and networking• Follow up on leads, nurture prospects, and guide clients through the full travel planning lifecycle• Manage complex, multi-destination itineraries for both leisure and group travel clients• Quickly resolve client issues and travel disruptions with empathy, resourcefulness, and timely solutions• Stay current on travel regulations, industry trends, promotions, and supplier updates to provide relevant/reliable service• Necessary skills include: Sales Strategy, Personalized Client Service, Group Travel Coordination, Travel Technology, Social Media Marketing, Email Campaigns, Account Management, Crisis Resolution, Destination Expertise, Attention to Detail, Organization & Communication
EDUCATION
Appalachian State University
Bachelor of Science (BS), Communication, Electronic Media & Broadcasting
SKILLS
ABOUT MICHELLE CRAWFORD
Marketing & Brand Manager | Communications | Account Management
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