Michelle Williams
Global Opetations Manager @American Express Global Business Travel
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WORK HISTORY
Global Opetations Manager @American Express Global Business Travel
EDUCATION
University of Phoenix
Associate's degree, Business Administration and Management, General
SKILLS
ABOUT MICHELLE WILLIAMS
Global Operations Manager | 28 Years of Expertise in Business Travel, Client Management & Global OperationsHighly disciplined and results-driven Global Operations Manager with 28 years of proven experience in corporate global business travel, client implementations, operations leadership, and stakeholder management. Adept at driving service excellence, managing complex global accounts, and leading cross-functional teams across regions. Strong background in optimizing performance, implementing scalable solutions, and delivering strategic business reviews to C-level clients. Core Competencies:Global Operations & Performance ManagementEnd-to-End Customer ImplementationsStrategic Client & Account ManagementCapacity Planning & Service Level OptimizationProject Management & Cross-Functional LeadershipTeam Leadership & Employee DevelopmentVendor Management & Contract NegotiationBusiness Reviews & Executive PresentationsSalesforce.com & CRM UtilizationOnline Travel & Expense Tools (e.g, Concur T&E)Corporate Meetings & Events Management
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