Michelle Trudo
Head of Customer Experience and Research @Stealth Startup
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WORK HISTORY
Head of Customer Experience and Research @Stealth Startup
Redwood City, CA, US
EDUCATION
North Carolina State University
Design
The University of Texas at Austin
MFA, Design
Virginia Commonwealth University
BFA, Design and Visual Communications, General
SKILLS
ABOUT MICHELLE TRUDO
If you’re a SaaS leader frustrated by delivery delays, misaligned teams, and products missing the mark with users, this is for you.The problem isn’t your talent. It’s:↳ Product, Design, and Engineering working in silos↳ Teams executing without context, acting as “order takers”↳ Research loops missing, decisions driven by assumptions↳ Lack of customer insights and adoptionAfter 15+ years scaling product and design inside SaaS, I’ve seen how even great teams stall without shared rituals, clear visibility, and customer-informed execution.That’s why I created TeamFlow Method™, a 90-day operating system that aligns teams, accelerates delivery, and embeds research into every decision, without hiring full-time product ops or undergoing costly reorgs. Alignment Labs ↳ Reset team norms, sync leadership with execution, and improve collaboration in 30 days. Operational Rhythm Structure ↳ Establish cadences, checkpoints, and rituals that reduce cycle time by 25-30%. Insight Embedding ↳ Turn research into a daily habit, improving product-market alignment by 3x. Execution Visibility System ↳ Identify the right metrics and data for that surface blind spots and empower leadership decisions. “Our teams are too reactive.” → I install clarity, alignment, and accountability. “We keep missing deadlines.” → I streamline workflows to reduce time-to-delivery by 25%. “We don’t know if we’re building the right things.” → I embed data & insights into every product cycle. Proven outcomes:↳ ServiceNow – Hit $1B revenue goal, launched 3 new products. Leveraged customer-centric innovation and feedback from usability tests to validate prototypes.↳ Image Relay – Built product org from scratch, boosted dev velocity +101% in 9 months and delivered 10+ API integrations in year one.↳ Capgemini – Designed global HCD trainings, scaled design practices across North America + Europe to increase customer digital transformation success and revenue.↳ University of Texas System – Unified 9 campuses, launched first-ever blockchain-enabled learning platform.↳IBM – Engaged customer-facing iterative workshops, ensuring successful stakeholder management and team alignment.This isn’t theory.It’s a hands-on model that turns fragmented teams into aligned, high-output product organizations. Ready to reduce delivery drag, scale with clarity, and triple product adoption? Book your Alignment Blueprint Session below. https://calendly.com/michelle-trudo/
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