Michelle Trudo

Head of Customer Experience and Research @Stealth Startup

Portland, ME, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Head of Customer Experience and Research @Stealth Startup

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Redwood City, CA, US

EDUCATION

N/A

North Carolina State University

Design

N/A

The University of Texas at Austin

MFA, Design

N/A

Virginia Commonwealth University

BFA, Design and Visual Communications, General

SKILLS

Qualitative ResearchCurriculum DesignAgile MethodologiesHuman-Centered DesignAccessibilityVisual DesignArt DirectionUser ResearchDesign ResearchUser Interface DesignLayoutCognitive ComputingDigital MediaWireframesInteraction DesignMobile FirstUser Acceptance TestingExperience DesignTypographyPublicationsArtifical IntelligenceGraphic DesignStoryboardingLogo DesignWireframingMotion DesignMobile ApplicationsPostersInteractive MediaPublishingArtDesign ThinkingResponsive Web DesignPersonaMachine LearningCreative DirectionUser ExperienceCssUser-Centered DesignUniversity Teaching

ABOUT MICHELLE TRUDO

If you’re a SaaS leader frustrated by delivery delays, misaligned teams, and products missing the mark with users, this is for you.The problem isn’t your talent. It’s:↳ Product, Design, and Engineering working in silos↳ Teams executing without context, acting as “order takers”↳ Research loops missing, decisions driven by assumptions↳ Lack of customer insights and adoptionAfter 15+ years scaling product and design inside SaaS, I’ve seen how even great teams stall without shared rituals, clear visibility, and customer-informed execution.That’s why I created TeamFlow Method™, a 90-day operating system that aligns teams, accelerates delivery, and embeds research into every decision, without hiring full-time product ops or undergoing costly reorgs. Alignment Labs ↳ Reset team norms, sync leadership with execution, and improve collaboration in 30 days. Operational Rhythm Structure ↳ Establish cadences, checkpoints, and rituals that reduce cycle time by 25-30%. Insight Embedding ↳ Turn research into a daily habit, improving product-market alignment by 3x. Execution Visibility System ↳ Identify the right metrics and data for that surface blind spots and empower leadership decisions. “Our teams are too reactive.” → I install clarity, alignment, and accountability. “We keep missing deadlines.” → I streamline workflows to reduce time-to-delivery by 25%. “We don’t know if we’re building the right things.” → I embed data & insights into every product cycle. Proven outcomes:↳ ServiceNow – Hit $1B revenue goal, launched 3 new products. Leveraged customer-centric innovation and feedback from usability tests to validate prototypes.↳ Image Relay – Built product org from scratch, boosted dev velocity +101% in 9 months and delivered 10+ API integrations in year one.↳ Capgemini – Designed global HCD trainings, scaled design practices across North America + Europe to increase customer digital transformation success and revenue.↳ University of Texas System – Unified 9 campuses, launched first-ever blockchain-enabled learning platform.↳IBM – Engaged customer-facing iterative workshops, ensuring successful stakeholder management and team alignment.This isn’t theory.It’s a hands-on model that turns fragmented teams into aligned, high-output product organizations. Ready to reduce delivery drag, scale with clarity, and triple product adoption? Book your Alignment Blueprint Session below. https://calendly.com/michelle-trudo/

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Michelle Trudo — Head of Customer Experience and Research at Stealth Startup in Portland, ME, US | Unifers