Michelle Todd-Davison
Customer Service Manager (Lean Practitioner) @Npower
Sunderland, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2015 — Present
Customer Service Manager (Lean Practitioner) @Npower
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EDUCATION
2009
McNaughton & McGregor
ILM Executive Certificate in Coaching and Mentoring
2004 — 2006
The University of Huddersfield/South Tyneside College
PGCE, Adult and Continuing Education and Teaching
2004 — 2005
South Tyneside College
Teaching Certificate 7407
1997 — 2000
University of Sunderland
Bachelor of Arts (BA), English Studies
SKILLS
StrategySuccession PlanningStakeholder ManagementContact Centre OperationsTrainingBusiness Process ImprovementInfluence and NegotiationOrganisational Learning and DevelopmentProject DeliveryContinuous ImprovementProject PlanningManagement DevelopmentEmployee EngagementCulture ChangeChange ManagementManagementPerformance ManagementEmployee TrainingPeople Management and DevelopmentLeadershipResults DrivenLean TransformationOrganizational DevelopmentProject ManagementTalent ManagementProcess ImprovementAssessment CenterExecutive CoachingCoachingTraining DeliveryCommunicationPsychometricsIlm Certificate in Executive Coaching and Mentoring Level 7StreamliningCost EfficienciesBusiness TransformationCustomer Service
ABOUT MICHELLE TODD-DAVISON
I am a high performing professional with specialist expertise in transformation and…
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