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Michelle Thiel
Sr Program Manager, Compliance @Remitly
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WORK HISTORY
Sr Program Manager, Compliance @Remitly
I manage the Unwanted Activity Program with a goal to precisely identify bad actors to stop them from using the platform, while minimizing the friction for good customers. In doing so, I review and assess the behavior of our customers and of bad actors, defining data-driven policies that balance superb customer experience with acceptable risk exposure and implement efficient and scalable processes that enforce them. I partner internally with our Product, Analytics, Global Compliance, Engineering, and Operations teams to improve the customer experience, mitigate risk and strengthen our overall Anti-Money Laundering program. A typical day I have includes analyzing customer friction and the effectiveness of our risk systems, identifying opportunities, conducting root cause analysis, scoping solutions and driving execution. I report to the Director of Compliance, and work across teams with product management and senior team members to influence the risk decisions we make at Remitly. https://wew.remitly.com/us/en/home/about
EDUCATION
Washington State University
MA, Criminal Justice, Public Policy Analysis
Montana State University-Bozeman
Bachelor of Science (B.S.), Sociology and Criminal Justice
ABOUT MICHELLE THIEL
Specialties: Certified Anti-Money Laundering Specialist (CAMS)
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