Michelle Thiel

About Michelle Thiel

Specialties: Certified Anti-Money Laundering Specialist (CAMS)

Experience

1. Sr Program Manager, Compliance

   Remitly

   Apr 2021 — Present

   I manage the Unwanted Activity Program with a goal to precisely identify bad actors to stop them from using the platform, while minimizing the friction for good customers. In doing so, I review and assess the behavior of our customers and of bad actors, defining data-driven policies that balance superb customer experience with acceptable risk exposure and implement efficient and scalable processes that enforce them. I partner internally with our Product, Analytics, Global Compliance, Engineering, and Operations teams to improve the customer experience, mitigate risk and strengthen our overall Anti-Money Laundering program. A typical day I have includes analyzing customer friction and the effectiveness of our risk systems, identifying opportunities, conducting root cause analysis, scoping solutions and driving execution. I report to the Director of Compliance, and work across teams with product management and senior team members to influence the risk decisions we make at Remitly. https://wew.remitly.com/us/en/home/about

Education

• Washington State University

  MA, Criminal Justice, Public Policy Analysis

  1989 — 1990

• Montana State University-Bozeman

  Bachelor of Science (B.S.), Sociology and Criminal Justice

  1982 — 1986