Michelle Ternate

About Michelle Ternate

Experienced Epic Analyst with a demonstrated history of working in the Healthcare…

Experience

1. Patient Access Manager

   Oxford Global Resources

   May 2019 — Present

   Primarily responsible for bridging the gap between Patient Access Operations and IT (Epic Build Team)\\\\n• Manage Patient Access staff for both United Regional Hospital and United Regional Physician Group (4 coordinators and 84 front line staff)\\\\n• Assist Patient Access Operations in improving patient and family satisfaction during the organization’s continued transition from legacy system workflows (Allscripts/NextGen) to Epic workflows\\\\n• Assist in working and managing Billing Workqueues (Account, Claim Edit, and Charge Review) for both PB and HB accounts to ensure claims that have edits are reviewed, updated/corrected, and submitted for proper reimbursement\\\\n• Ensures that registration related workqueues are resolved timely and accurately (Patient, Claim Edit, Charge Review, and Referrals Workqueues)\\\\n• Monitor HAR and Encounter Verifications for both Hospital and Physician groups to ensure users are reducing the amount of edits for accounts routing to billing workqueues\\\\n• Assisted in defining the workflow for Provider on the Fly as well as Unverified Providers in conjunction with the SER Team to ensure we have accurate providers populated in various registration related fields from a coding and billing perspective\\\\n• Assist in eliminating barriers to patient flow, securing patient care, and ensuring compliance with industry standards\\\\n• Continuously analyzes organizational efficiency, and develops strategy to improve productivity and performance from an Epic perspective into current state processes\\\\n• Facilitates revenue cycle functions and staff involved in patient access, upfront cash collections, office management, and account resolution activities\\\\n• Monitors daily schedule, employee time management, and performance management\\\\n• Assists in the education of all registration staff regarding any changes associated with their positions\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Skills

• Documentation
• Software Implementation
• Troubleshooting
• Software Documentation
• Ambulatory Care
• Epiccare Inpatient
• Hospitals
• Epic Welcome Kiosk
• Hands-on Training
• Cpoe
• Epic Stork
• Training
• Epic Mychart
• Epic Prelude
• Cadence
• Analysis
• Ambulatory
• Curriculum Design
• Healthcare Information Technology
• Epic Clindoc
• Epic Systems
• Revenue Cycle
• Computerized Physician Order Entry (Cpoe)
• Medical Billing
• Business Process Improvement
• Process Improvement
• Epic Optime
• Epiccare Ambulatory
• Epic Cpoe
• Stork
• Electronic Medical Record (Emr)
• Microsoft Office
• Epic Cadence
• Ehr
• Healthcare
• Patient Access
• Emr
• Epic Adt
• Golive
• Adt