Michelle Taylor

About Michelle Taylor

Conduct major training programs which may contain a number of different subject modules…

Experience

1. Lead Talent Development Consultant

   Lumen Technologies

   Dec 2000 — Present · Apopka, FL, US

   Develops course content, establishes instructional designs, determines teaching methodology, and provides delivery of classroom instructor led and virtual instructor led classes.Independently conducts training classes for field sales staff, Customer Success support personnel and sales management on sales skills in support of over-all sales and marketing objectives. Experience in developing and conducting major training programs which may contain a number of different subject modules requiring the coordination of inter- and intra- organizational resources.Applies a wide variety of principles and techniques to develop and deliver training programs. Continuously evaluate progress to ensure sales training activities are achieving objectivesRecommends sales training techniques and approaches to management, and offers coaching to sales leadership in these techniques which will assist in meeting sales goals.

Education

• North Central State College

  Business Management

  1995 — 1997

Skills

• Solution Selling
• Voice Over Ip (Voip)
• Employee Training
• Voip
• Dsl
• Managed Services
• Telephony
• Avaya
• Unified Communications
• Co-Location
• Sip Trunking
• Pri
• Think Tank
• Broadband
• Ip
• Mpls
• Telecommunication Services
• Mpls Vpn
• Ethernet
• T1
• Leadership
• Training Facilitation
• Hosted Services
• Sip
• Critical Thinking
• Big-Picture Thinking
• Training Delivery
• Strategic Thinking
• Salesforce.com
• Telecommunications
• Metro Ethernet
• Networking