Michelle Taylor

About Michelle Taylor

Accomplished Director, with over 15 years of Contract Research Organization (CRO), project management, and corporate Electronic Data Capture (EDC) experience. Successful relationship builder with rare combination of technical skills, interpersonal skills, and \"can-do\" customer service track record. Excellent communication, project management, and technical skills. Demonstrated ability to translate client needs into successful implementation of process and technology solutions, facilitating customers needs to gain approval of their drugs reliably, quickly, and with quality in mind.Specialties: • Medidata Rave® • Medidata Certified Rave® Study Admin• Medidata CTMS®• Medidata-trained product Demo provider• etrials® EDC, IVR and eDiary • Proprietary, customized, and specialized PC, PDA, and IVRS EDC applications• Oracle Clinical™ (OC RDC) 4.5.1, 4.5.2• Siebel (CTMS)• Microsoft Office Suite• Toad for Oracle (SQL+ tool)• Windows 3.1, 95, 98, NT, XP, 7• Magic• Web Ex

Experience

1. Director Client Services

   Medidata Solutions

   Feb 2015 — Present · Raleigh-Durham, NC, US

   In my role as Client Services Director, I manage the overall Professional Services relationship with assigned Partners. I manage a team of Sr Project Managers and Project Managers. I support their professional development and team objectives throughout the year. This includes managing their workload, escalating resourcing issues and supporting their role at Medidata.• Manage the overall relationship and expectations with a CRO Partner from a professional services perspective• Through relationship building, grow Medidata’s penetration within the client via high customer satisfaction• General oversight of the complete project development life cycle for all assigned client projects/studies • Active participation in Professional Services roundtables to develop services proposals• Oversight in the budgeting and engagement authorization process• Oversight for invoicing authorization of work completed for the client• Providing mentoring and guidance on project management methodologies for all assigned project managers• Oversight and coordination of all overlapping project timelines and deliverables for a sponsoring client• Assuring compliance with Medidata’s standard project management methodologies• Managing assigned project manager resources on an ongoing basis• Assuring adherence to all Professional Services SOP’s and Work Instructions• Providing on-going feedback regarding performance of all Professional Services team members• Direct management responsibilities for line of professional services resources directly related in support of sponsoring clients including mentorship of all assigned Project Managers and Senior Project Managers.• Actively team with sales organization to ensure customer satisfaction, effective scope management and change management as required for project life cycle

Skills

• Edc
• Vendor Management
• Microsoft Excel
• Software Documentation
• Pharmaceutical Industry
• Powerpoint
• Access
• Ctms
• Program Management
• Quality Assurance
• Cross-Functional Team Leadership
• Clinical Trials
• Management
• Xp
• Webex
• Clinical Data Management
• Projects
• Outlook
• Gcp
• CRO
• Data Management
• Project Management
• IT Management