Michelle Taylor

About Michelle Taylor

Multi~Unit Restaurant Operation Manager Restaurant District Manager Food & Beverage Multi~Unit Restaurant Operations Manager & Airport Operations Director of Training Profit & Loss Specialist I am an accomplished restaurant professional with extensive experience in large chain management, fine dining, 5 star locations, opening restaurants, and skilled at facility improvement, HR certified, serv-safe proctor, as well as serv-safe certified. Well versed in Unionized locations~ experienced in TSA operations~ MOD of Charlotte Douglas 3 nights a month. I raised the bar in guest satisfaction/ customer service standards from an average companywide 68%, to 84%, during my first year as DOO & training, sanitation, and safety. I was the first in the company to receive a o on the 272 point inspection~ not 1 point was missed upon inspection. I have the ability to increase profits, find problems, coach, and council all the way to success. I am very well versed in Audits, NSF Audits, Eco~Sure, Los Angeles Health Inspection Standards. I am extremely strong in the kitchen, as well as front of house operations. I have worked with all computer programs in the restaurants today. During my last few years at Black Angus, I had 8 to 10 stores, I helped the management team identify cost control issues, and put action plans together, and showed how to execute the operations to obtain results. I was also Director of training for 109 stores, created training programs, for GM’s, Managers, Chef’s, Sous chefs, & corporate unit staff trainers. Before being promoted to a DM position having 10 units totaling 87 million in revenue. I was a training GM for all Southern California managers. I was a test store. I had four managers in training most of the 5 years at the Ontario CA location before being promote to DM. I won GM of the quarter 3 times in that unit. I was a member of the Presidents club, bringing more than 100k to the bottom line in gross profit.

Experience

1. Multi Unit Operations Manager

   HMSHost

   Mar 2018 — Present · Charlotte, NC, US

   Director of Operations ManagerHMSHost - Charlotte, NCFebruary 2016 to PresentResponsibilitiesOperating, staffing, training, P&L for all three units.Tequilaria 8 million in revenue a year.Beaudeuvin 4.3 million a year in revenue.First in Flight 6.9 million a year in revenue.

Education

• California State University, Long Beach

  MHRM, Master of Human Resources study