Michelle Tabart

About Michelle Tabart

Reflecting on some of the most innovative products and services in the past five years, it\'s clear that the organisations changing the way we live, work and think are the ones that are working in unconventional ways. For innovation to truly thrive, we need to re-evaluate our traditional ways of working and shift our focus to the pursuit of innovation driven by diversity, collaboration and creativity. Working on innovation projects challenges you to stop thinking about how to exploit your current business model or way of working and start exploring new opportunities for growth. My focus is on using design and innovation methods to solve complex problems and address all sorts of design challenges. This includes policy design, business model innovation, value proposition design and product development. I\'m an innovation facilitator and coach and have supported both corporate and government teams to drive innovative outcomes.I\'m also the author of the NFP Innovation Index a report that measures the innovation capability of the Australian Not-For-Profit sector. Personally, I\'m passionate about the application of Design Thinking and innovation methods to catalyse change in social issues.

Experience

1. Principal Researcher

   Salesforce

   Feb 2024 — Present · San Francisco, CA, US

   Principal UX Researcher with 10+ years’ experience leading qualitative research across emerging product development, product strategy and GTM. Skilled in customer and user insight synthesis, adoption and usage analysis, and human-AI interaction research. Deep expertise in research strategy, cross-functional collaboration, and building scalable frameworks to evaluate ROI at enterprise scale.Recent work includes analyzing adoption patterns and usage data for AI agents, identifying blockers and enablers, and delivering strategic recommendations to drive product adoption and GTM alignment. Background in zero-to-one product research, mixed-methods studies, and applied research for growth-stage and mature B2B platforms.

Education

• University of Sydney

  Bachelor of Commerce Liberal Studies

  2010 — 2014

Skills

• Open Innovation
• Customer Service
• Program Management
• Consulting
• Lean Startup
• Leadership
• Microsoft Excel
• Project Management
• Teamwork
• Management Consulting
• Innovation Consulting
• Workshop Development
• Design Thinking
• Change Management
• Business Process Management
• Innovation
• Business Analysis
• Strategy
• Testing
• Management
• Business Process Improvement
• Microsoft Office
• Sales
• Time Management
• Entrepreneurship