Michelle Steed
Director, Sales Support Specialist Team at Oracle
- Role
- Sales Support Specialist Team Manager at Oracle
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
Experience
Sales Support Specialist Team Manager
Jan 2011 — Present
Manager for the Sales Support Specialist team in the NAS A&C organization focused on the Top Accounts (Oracle The team is responsible for all aspects of transactions for Top Accounts that go thru partners. Duties include escalations of customer satisfaction issues, driving non-standard deals thru approvals, working with the direct teams to understand their partner strategy in order to execute against it. Managerial focus includes resolution of any personnel issues, identifying and working to resolve any process issues, focus on assisting channel sales teams thru the processes. Primary point of contact for all direct sales management, primary VADs (Arrow & Avnet) and Channel management for any escalations, process or policy questions, and champion for process changes. Continue to function as the leader for the CSS team in Bangalore which included initial training, documentation of process and on-going support.
Education
Park College
Bachelor's Degree - Computer Science
Anne Arundel Community College
Associate's degree - Paralegal
Skills
- Partner Management
- Direct Sales
- Sales
- Saas
- Strategy
- Go-to-Market Strategy
- Solution Selling
- Revenue Recognition
- Software as a Service (Saas)
- Cloud Computing
- Management
- Account Management
- Business Alliances
- Sales Operations
- Professional Services
- Enterprise Software
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