Michelle Son

Human Resources Senior Director @National Philanthropic Trust

Jenkintown, PA, US

Continuously evaluate and enhance the employee experience—including recruitment, onboarding, development, and engagement. Established and launched performance management process, aligning appraisals with organizational values, coaching teams on goal setting, and developing a behavioral competency framework to reduce rating bias. Launched a multi-tiered employee recognition program through the Paycor platform to reinforce company values. Directly manage three team members and provide strategic oversight of Benefits, Compensation, Employee Relations, Engagement, Payroll, Leaves, Compliance, and Office Management. Serve as a strategic business partner across departments, supporting organizational restructuring, team dynamics, and engagement strategies while proactively managing complex employee relations matters. Ensure compliance with complex, multi-jurisdictional employment laws across 26 U.S. states by providing day-to-day performance management guidance—including coaching, counseling, career development, and disciplinary actions. Created and rolled out a mental health wellness training program for employees; co-lead “Manager 101” training to deliver best practices and compliance guidance to new and existing managers. Leadership sponsor for the NPT Engagement Committee; promote employee engagement through events, training, focus groups, 30-day new hire check-ins, and annual culture surveys. Led a comprehensive overhaul of the Employee Handbook and authored new policies to meet evolving regulatory and business needs, ensuring all employees received appropriate training. Advised executive leadership on organizational restructuring efforts, including performance evaluations, compensation strategy, job description development, and career path planning.

AIHR | Academy to Innovate HR

Strategic HR Metrics, Human Resources

Fox School of Business at Temple University

Master's Degree, Human Resources Management/Personnel Administration, General

Fox School of Business at Temple University

Bachelor's Degree, Business Administration and Management, General and Human Resouces

Villanova University

SHRM Professional Human Resources Learning System, Human Resources

William Tennent High School

High School, General Studies