Michelle Smith

About Michelle Smith

With over four years as a Senior Delivery Partner at Chubb, I focus on driving efficient service delivery strategies while fostering strong client relationships. Leveraging expertise in program management and client relations, I contribute to the successful implementation of solutions that address complex business challenges. My career spans multiple leadership roles, including Senior Certified Global Delivery Partner at Kyndryl, where I supported global teams in delivering aligned, scalable solutions. I am committed to empowering teams, ensuring robust project governance, and delivering value that aligns with organizational goals.

Experience

1. Consult Partner

   Kyndryl

   Jan 2026 — Present · US

   As a senior-level leader at Kyndryl, I focus on driving business growth and managing complex client relationships at the CXO level. My role involves generating revenue and mentoring teams to ensure project profitability. I leverage specialized industry insights to guide clients toward achieving their long-term success, fostering a culture of collaboration and excellence.

Education

• Western Kentucky University

  Bachelor's Degree, Mathematics and Spanish

  1989 — 1992

• Western Kentucky University

  Master's Degree, Mathematics

  1992 — 1994

Skills

• Enterprise Architecture
• Service Management
• Pmo
• Pmp
• Outsourcing
• IT Service Management
• IT Operations
• Incident Management
• Vendor Management
• Itil
• IT Management
• Project Management Office (Pmo)
• Project Management
• Project Portfolio Management
• IT Outsourcing
• IT Strategy
• Solution Architecture
• Service Delivery
• Global Delivery
• Cloud Computing