Michelle Gao
Quality Assurance Manager at Global Language Solutions
- Role
- Quality Assurance Manager at Welocalize
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Michelle Gao
Quality Assurance Project Management/Team Lead Multicultural…
Experience
Quality Assurance Manager
Apr 2016 — Present · Irvine, CA, US
Reviewed QA metrics per QA specialist for optimal performance, assigned and supervised work of subordinates locating in 4 time zones.• Discussed feedback received with individual QA specialists, created case studies and provide trainings to QA team. • Validated quality processes by establishing product specifications and quality attributes. • Wrote and updated quality assurance processes and procedures. • Led development of QA support documentation. • Help develop, test, implement and customize new QA technologies as well as new processes and procedures related to the QA function. • Trained 5+ QA specialists, 20+ PM on QA/Developed 20+ QA vendors• Fostered inter-departmental cooperation • Participated in the salesforce development
Skills
- Multilingual
- Mandarin
- Technical Translation
- Proofreading
- Interpreting
- Research
- Linguistics
- Spanish
- Translation
- Foreign Languages
- English
- Localization
- Chinese
- Public Speaking
- Tutoring
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