Michelle Shapiro
Sr Clinical Analyst @University Hospitals
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WORK HISTORY
Sr Clinical Analyst @University Hospitals
SKILLS
ABOUT MICHELLE SHAPIRO
18+ years experience implementing Touchworks electronic health records, MENDS ICF, PCN Health Network medical practice management software • 9 years of experience as a Touchworks Analyst. Roles include Lead Analyst, Clinical Content Analyst, Allscripts MU Stage 2 IC, TouchWorks 15.1 and 17.1 Upgrade Analyst, TouchWorks 17.1 QA Analyst Allscripts MS Business Analyst at George Washington Medical Faculty Associates, Activation Support and Touchworks v19.4 Upgrade IC • Lead Analyst responsible for rolling out Touchworks Enterprise EHR big bang (pediatrics, autism, family practice, ED, sleep medicine)• MU1, MU2, Modified Stage 2 and MIPS/MACRA provider report analyst (CQMS and Objectives)• Stimulus Admin Administration POC Recommendations and Alerts and Info Button provider enrollment• Touchchart (Document Management) set-up and configuration.• TouchWorks Support Analyst (helpdesk) worked open tickets, determined if issues were related to user/provider workflow or application defects, opened SF cases with vendor, worked open tickets through resolution • 5 years of experience providing stand-alone and SAAS medical practice management solutions to ambulatory care medical practices. Software applications include; MENDS ICF, PCN Health Network, MD Navigator and Sage Intergy software.• Knowledge of ambulatory care administrative and clinical role workflows.• Activation Support
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