Michelle Polley
Business Analyst @Hollstadt Consulting
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WORK HISTORY
Business Analyst @Hollstadt Consulting
Respond to customer inquiries within 2 hours via the JIRA ticketing system, email, and online meetings, achieving a 90% resolution rate on the first contact.* Investigate customer issues promptly, answering questions, researching problems, and escalating matters to experts when necessary.* Collaborated with implementation and engineering teams to identify and resolve scope changes and technical issues, addressing 95% of bugs within 48 hours.* Maintain an in-depth understanding of product capabilities and configurations, contributing to the development of a knowledge base that improved training materials, resulting in a 20% reduction in onboarding time for new team members.
EDUCATION
Baker College of Flint
Associate of Science - AS
ABOUT MICHELLE POLLEY
I have thrived in various customer support roles, always aiming to deliver outstanding…
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