Michelle Parsons
Customer Relations Manager Delivery Assurance @Trustwave, A Levelblue Company
Reading, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2012 — Present
Customer Relations Manager Delivery Assurance @Trustwave, A Levelblue Company
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GB
EDUCATION
2002 — 2003
North American Montessori Teacher's College
Montessori Primary Teaching Diploma
1997 — 2002
Lakehead University
BA
SKILLS
Customer Experience ImprovementChange ManagementEscalation ManagementIncident AnalysisProject ManagementBusiness Process ImprovementChannel Support ManagementAccount ManagementCustomer RelationsNegotiationProcess ImprovementComplaint ManagementContract NegotiationsReport WritingOrder ProcessingSupplier NegotiationsSchedulingGovernment LiaisonProject CoordinationTrend AnalysisCompensation AdministrationTeaching ExperienceStaff TrainingIT Service ManagementManaged ServicesService DeliveryQuality AssuranceSales OperationsInternational SalesSalesforce.comOracle CrmMs AxaptaMicrosoft DynamicsInvestigative ReportingCustomer EngagementIncident HandlingCustomer ServiceContract NegotiationSecurityProfessional Services
ABOUT MICHELLE PARSONS
Global Customer Relations Manager/ Delivery Assurance at Trustwave
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