Michelle Parent
- Role
- Vice President Center of Excellence at TierPoint
- Location
- O\'Fallon, IL, US
- LinkedIn followers
- 500 followers
About Michelle Parent
I am an experienced contact center manager looking to use my talents for employee…
Experience
Vice President Center of Excellence
Oct 2020 — Present
Education
Bellevue University
Master of Business Administration (MBA), Human Resources Management and Services
2013 — 2016
Bellevue University
Doctor Business Administration, Business Administration and Management, General
2019 — 2022
College of Saint Mary
Bachelors, Psychology
2001 — 2005
Skills
- Start-Ups
- Avaya
- Training
- Itil V3 Foundations Certified
- Process Improvement
- Adobe Creative Suite
- Management
- Itil Process Implementation
- Vendor Management
- Sharepoint
- System Administration
- Call Centers
- Adp E-Time
- Technical Support
- Amdocs Clarify
- Account Management
- Micro
- Disaster Recovery
- Customer Service
- Troubleshooting
- Call Center
- Project Management
- Networking
- Servers
- Data Center
- Coaching
- Help Desk Support
- Team Leadership
- Budgets
- Dispatching
- Microsoft Office
- Security
- Wikis
- Software Documentation
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