Michelle Ottinger
Fractional Ops & Accountability Consultant |Helping small teams build clarity, systems, and follow-through
- Role
- Head of Operations at Rendition
- Location
- Tucson, AZ, US
- LinkedIn followers
- 500 followers
About Michelle Ottinger
I help founders and small teams turn messy operations into clear, scalable systems, without hiring a full-time ops lead.I specialize in customer experience, operations, and marketing systems, helping teams streamline workflows, manage pipelines, and create processes that support both growth and a strong client journey. My work focuses on building structure where things feel disorganized, improving communication across teams, and implementing systems that actually get used.I thrive in environments where organization, relationship-building, and clear execution make a measurable impact.Open to new fractional and contract operations engagements.
Experience
Head of Operations
Dec 2025 — Present
Support client acquisition and retention by overseeing campaign operations and ensuring high-quality execution- Manage end-to-end client communication and campaign coordination- Monitor deliverability, engagement metrics, and performance benchmarks- Collaborate with leadership and technical teams to ensure alignment and execution- Optimize workflows to improve turnaround time and client experience
Education
Bucks County Community College
Associates
Skills
- Mortgage Banking
- Investments
- Reverse Mortgages
- Fha Underwriting
- Fha Financing
- U.s. Federal Housing Authority (Fha)
- Usda
- Title Insurance
- Investors
- Residential Mortgages
- U.s. Va Loans
- Mortgage Lending
- Loans
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