Michelle Ortega
Cartier Brand Ambassador @Cartier
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WORK HISTORY
Cartier Brand Ambassador @Cartier
Grand Prairie, TX, US
Handle inbound calls; greet customers in a timely, professional and engaging manner - Provide written responses to customers’ inquiries via Email and Chat - Build lasting relationships with customers by delivering first call resolution and taking ownership of all call drivers - Consistently seeking new product knowledge to act as an expert for Cartier - Process merchandise orders initiated by phone and/or website - Strong selling and negotiating skills - Address a wide variety of customer inquiries, including where to send items for repair, status of repairs, cost estimates, service diagnosis, and timelines - Confidently provides advice to customers regarding merchandise style and history of Cartier - Assists customers find a piece in a boutique, make an appointment, discuss the specific collection - Answer a wide variety of customer inquiries, like hours of operation, store locations, directions, and pricing questions - Social Media monitoring platform to view relevant conversations about the brands and respond/react to inquiries when necessary
EDUCATION
Tarrant County College
Core Class Curriculum
The University of Texas at Arlington
Communications Technology
Texas Tech University
Digital Media & Professional Communications, Communication and Media Studies, Junior
ABOUT MICHELLE ORTEGA
As you read my profile, you will get the sense that I like to diversify my learning and my skills set. I always strive to enrich my surroundings by being someone of value rather than just an individual seeking success, as Albert Einstein once said. I am a driven, with a growth mindset, and one of my passions is dedicating myself to keeping communities connected.
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