Michelle Norton

Hostess @Ryman Hospitality Properties

Nashville, TN, US

Provide world class hospitality and service to guests who come to events and functions. Duties include verifying tickets, serving as an usher to assist guests with seating location, distribution of approved handouts, assisting with crowd and photography control, responding to guest’s questions, assisting with providing a clean facility during and after events. Responsible for prompt response and appropriate action in emergency situations.Verifying ticket information for each show ensuring each ticket is for the correct event. Providing general seating directions at the entrance points to each facility. This includes scanning tickets or confirmation of proper credentials required for entry to the event and not allowing access to those who did not have the proper credentials or ticket for the event.Confirming seating information after entry and provide seating assistance to guests by providing accurate directions or personal assistance to the proper seat location. Assist with crowd control during events at the stage and in the general seating areas and aisle ways.Distribution of approved handouts including show programs as required per event.Provide prompt response and action in emergency situations with rapid and orderly evacuation of the facility of guests and self to the required distance from the facility being evacuated and notification of security and paramedics as required for guests in need.Responsible for monitoring assigned area during events; addressing issues with guests who are creating issues such being disruptive to others, sitting in the incorrect seat locations, unauthorized use of video or photography equipment, etc. Approaching guests and informing of required corrective action, contacting management if the situation escalates.Assist with the overall cleanliness of the entire facility, which includes but is not limited to cleaning floor level windows, picking up trash before, during and after shows in the facility.

Hawaii Pacific University

BS