Michelle Noon

About Michelle Noon

I help teams turn “we launched the platform” into “we actually use the platform.”I work across implementation and customer success, translating goals into clear rollout plans, guiding stakeholders through change, and making sure customers see real value after go-live, not six months later.I have supported complex organizations like large school districts, aligning administrators, IT teams, and end users while partnering closely with product, engineering, and sales internally to remove blockers and speed up adoption. After launch, I stay engaged to drive usage, expansion, and retention by connecting product capabilities to outcomes people genuinely care about, not just feature checklists.Because of my background across implementation, customer success, and account strategy, I am comfortable owning the full lifecycle from onboarding to activation to adoption to growth, with a strong operational backbone behind it.I enjoy bringing structure to ambiguity, making complicated rollouts feel manageable, and helping hesitant users become confident ones.My favorite milestone isn’t go-live. It’s when a customer teaches someone else how to use the product.

Experience

1. Customer Success Manager

   Wayground (formerly Quizizz)

   Mar 2025 — Present

Education

• Rowan University

  Master of Education (M.Ed.), Teacher Leadership

  2009 — 2011

• Rowan University

  Bachelor of Arts - BA, Elementary Education

  2001 — 2005