Michelle Nickson
Strategic Account Manager @Barron Mccann
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WORK HISTORY
Strategic Account Manager @Barron Mccann
A Strategic Account Manager in the Retail and Hospitality sector, focusing on managing and nurture relationships with Top-Tier clients, This role involves reviewing the performance of delivered services, seeking opportunities for improvement and working with internal teams to deliver customised solutions based on sector insights. To ensure that all clients receive excellent service and support while driving business growth.
EDUCATION
Preston College
A Levels
Penshaw View Training
Level 4, Leadership and Management
Ashton High School
GCSE
People Cert
ITIL
ABOUT MICHELLE NICKSON
Customer focused, commercially aware and previously an IT Service Delivery Manager with 15 years’ experience in the Convenience Retail and Wholesale industry. Supplier Management experience, including negotiating Commercial and Service/Support Contracts. Able to build strong relationships through a deep understanding of customer and stakeholder needs. Strong problem-solving skills with operational and incident management experience in a fast-paced Service Centre environment. A forward-thinking advocate of change with a passion for process and service improvement. Strong Leadership skills with a focus on coaching and developing colleagues to enable growth. Able to work both collaboratively and independently to achieve targets and results. Driven to learn and develop personally and professionally.
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