Michelle Narin
Chief Executive Officer @Placing Stones
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WORK HISTORY
Chief Executive Officer @Placing Stones
Philadelphia, PA, US
Provide a digital platform for capturing and preserving personal and family memoriesOffer guided tools to help users tell life stories and create meaningful tributesSupport grief communities and end-of-life organizations in expanding their mission through technologyFoster connections, reflection, and legacy-building for families navigating loss
EDUCATION
University of Pennsylvania
Master's degree, Social Work
University of Miami
Master of Business Administration - MBA, Management
University of California, Santa Barbara
Bachelor of Arts - BA, Psychology and Sociology
ABOUT MICHELLE NARIN
I am passionate about providing exceptional customer service to high-level clients. With over 15 years of experience, I am dedicated to delivering superior support experiences to customers, managing escalations and producing client-centric solutions. I\'m adept at managing high-performing teams, addressing high impact issues, overseeing complex project requirements and collaborating with internal teams across organizations to process requests for first-class, customized solutions. As a relationship-oriented communicator, I\'m committed to streamlining processes by performing quality assurance reviews, applying strategic thinking and developing analytical tools. In order to ensure accountability of onsite and global direct reports to meet clients\' goals, I effectively create and manage KPIs, SLAs and internal reports. Driven by a strong commitment to excellence, I employ thorough mechanisms to measure client satisfaction and present the discoveries to C-Suite executives.
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