Michelle Nabors-Mullins
Project Manager 2 Project Delivery @Ohio Department of Medicaid
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WORK HISTORY
Project Manager 2 Project Delivery @Ohio Department of Medicaid
As a Project Manager within the Enterprise Project Delivery Office at ODM, I am actively leading the implementation of initiatives focused on responsible AI adoption, stakeholder engagement, and enterprise modernization across Medicaid programs.Key responsibilities and in-progress initiatives include: • AI Program Implementation: Currently leading the development and rollout of ODM’s enterprise AI policy to ensure responsible, ethical use of AI in Medicaid programs. Aligning policy with statewide IT standards and coordinating internal and union stakeholder review. • Microsoft 365 Copilot Pilots: Managing the phased implementation of licensed M365 Copilot pilots. Defined three business use cases and initiated participant onboarding, training, and impact tracking to assess operational value. • MAC/BAC Development: Facilitating the launch of the Medicaid Advisory Council (MAC) and Beneficiary Advisory Council (BAC). Overseeing recruitment, bylaw finalization, and public engagement strategies to ensure compliance with 42 CFR 431.12. • Stakeholder Readiness: Coordinating across ODM leadership, legal, IT, and communications teams to prepare operational procedures, training materials, and governance tools to support ongoing AI initiatives. • Enterprise Project Support: Supporting delivery of key Medicaid enterprise initiatives by managing scope, timelines, risks, and reporting within the PMO governance framework.
EDUCATION
Capital University
BA, Organizational Communication/ Public Administration
Franklin University
Master of Business Administration (MBA), Business Administration, Management and Operations
ABOUT MICHELLE NABORS-MULLINS
With over a year of experience as a Project Manager 2 at the Ohio Department of Medicaid, I specialize in AI governance, stakeholder engagement, and enterprise modernization. In this role, I lead the development and implementation of ODM\'s enterprise AI policy, ensuring responsible and ethical use of AI tools in Medicaid programs. I am also managing the phased rollout of M365 Copilot pilots, aligning initiatives with statewide IT standards, and facilitating collaboration with internal and union stakeholders. My professional focus lies in driving innovation while maintaining compliance and ethical standards, supported by my Certified Change Management Practitioner (CCMP) credential. By leveraging expertise in AI and stakeholder engagement, I contribute to transforming Medicaid systems to enhance service delivery and operational efficiency. My work is anchored in fostering collaboration and delivering impactful, forward-thinking solutions for the public sector.
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