Michelle Morand

Accounts Receivable Specialist @LastPass

US

Managing assigned portfolio for US/Canada Accounts and collecting for large currency invoices, cash application issues, payment transactions, problem solving, and billing resolution disputes.• Assisting with collection efforts including communication with customers on a timely basis including phoneCommunication, sending invoices, providing need vendor forms, banking information.• Reviewing sales orders, contract terms in the Company’s ERP (NetSuite) ensuring accuracy and completeness• Meet month-end and quarter-end deadlines by providing timely support to internal and external stakeholders.• Manage tax exemptions, chargebacks, and payment processing duties• Review refund request and process same in accordance with Revenue Operations policies• Support compliance and internal/external audit request by soliciting support and creating relevant documents.• Provide cross-functional support to the senior Revenue Operations Team when applicable• Work on special projects as directed by Revenue Operations leadership team

Strayer University

Master of Science - MS Concentration Leadership, Management , Concentration in Leadership

Howard University

BFA, Theatre Performing Arts