Michelle Misha Fontenot-Barrett
Hub Continuous Improvement and Service Excellence Manager (Transition) @Care Quality Commission
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WORK HISTORY
Hub Continuous Improvement and Service Excellence Manager (Transition) @Care Quality Commission
EDUCATION
Savanna High School
High School Diploma, General Studies
Brighton School of Business and Management
CMI Level 6 Diploma in Management and Leadership, Business Management and Leadership
Kendal College
CIPD L3 Certificate in Personnel Practice, Human Reources and Learning & Development
Carlisle College
Advanced Level Apprenticeship in Customer Service in the Business, Customer Service Management
Fullerton College
Various to support employer objectives - bookkeeping, software, language, etc.
ABOUT MICHELLE MISHA FONTENOT-BARRETT
Previously managing a national portfolio of residential and domiciliary care services, a National Quality & Policy Officer, and a Quality & Policy Administrator to ensure the organisation has accurate monitoring, reporting and recording of the current quality and co-production positioning within the adult social care sector.Previously managed a team of 10 prior to a reduction of support staff due to Covid-19 pressures and working practices.Currently working to improve quality practices and support oversight of all quality assurance processes.Also, the Co-Chair of the Quality & Safety Professional Network with the VODG to share practices, benchmarking and improvement with other charity care providers of all shapes and sizes.Member of the Chartered Institute of Personnel & Development, Chartered Quality Institute, and Chartered Management Institute.Views expressed, items shared and reposted, are all individual to me and not the views of my employers past or present.
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