Michelle Miles
Operations Director @Meel Group - Projects Mechanical & Electrical Contractors. Nhs Sbs Framework Supplier Approved
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WORK HISTORY
Operations Director @Meel Group - Projects Mechanical & Electrical Contractors. Nhs Sbs Framework Supplier Approved
Macclesfield, GB
Mechanical and Electrical Contractors. Working across multiple sectors, including healthcare, education, hospitality and construction.
EDUCATION
Ridge Danyers Marple College
Early Childhood Education and Teaching
ABOUT MICHELLE MILES
I am an Operations Director with 20+ years’ leadership experience specialising in driving operational excellence, business transformation, and sustainable growth. Since 2017, I’ve been part of the Senior Management Team at Meel Group, a multi-division M&E business delivering building services, projects, and sustainability solutions for clients including NHS Trusts, local authorities, schools, main contractors, and commercial organisations.My role spans operational strategy, HR, IT & systems, compliance, scheduling, and administration, ensuring governance and efficiency across all divisions. I have a proven track record of:Scaling teams from a handful of staff to 70+ engineers, managers, and support colleagues.Leading scheduling and planning functions, solving complex logistical challenges across field operations.Directing bid writing and securing framework appointments and long-term client partnerships.Embedding digital systems (Commusoft, SimPRO, Arkturus, XERO) to improve reporting, visibility, and decision-making.Developing data & reporting frameworks, giving senior leaders accurate MI for strategic planning.Maintaining industry accreditations including Gas Safe, NICEIC, Constructionline, Cyber Essentials, and ISO 9001.Working with external H&S and HR advisors to strengthen compliance, governance, and culture.I am passionate about people, process, and performance — building high-performing teams, embedding a culture of accountability, and ensuring that operational delivery aligns with business strategy.
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