Michelle Mickus

About Michelle Mickus

With 20+ years of professional experience and as a Business Operations Manager, I have…

Experience

1. Business Office Manager

   Sonoran Hills Dental, Pc

   Mar 2003 — Present · Phoenix, AZ, US

   Integral to the business development of a small, new practice, created and implemented new processes, resulting in exceptional patient growth, improved business protocols, and high customer satisfaction• Managed a team by providing exceptional leadership, utilizing innovation, and identifying opportunities for growth, resulting in business expansion• Conducted monthly, quarterly and yearly reports to continue practice success, achieving sustainable results with strategic planning and process improvement• Managed and created practice schedule by doubling appointment availability, resulting in increased efficiencies, revenue, and maintained high levels of customer satisfaction• Developed and implemented office policies and procedures while adhering to dental protocols, resulting in cohesive operations and safety standards• Cultivated and sustained relationships between co-workers and patients, resulting in maximized performance and effectiveness• Managed and processed insurance payments, reconciled account receivables/payables, verified insurance eligibility and benefits, reviewed EOBs, and handled all aspects of follow up within the billing department, resulting in high-percentage cost savings• Created and counseled patients on treatment plans, providing assistance with financing and payment options, resulting in increased revenue

Education

• Arizona State University

  Bachelor of Arts - BA