Michelle Michalowicz

Senior Client Success Manager @ Gartner | Strategic Partner | Building Meaningful Client Connections

Role
Senior Client Success Manager at Gartner
Location
Fort Myers, FL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Michelle Michalowicz

I launched my career as an Inside Sales Representative while completing my college…

Experience

  1. Senior Client Success Manager

    Gartner

    Apr 2018 — Present · Fort Myers, FL, US

    Partners with C-level executives within large enterprise organizations to identify key initiatives and provide insight to equip leaders to be strategic more efficiently and effectivity. • Responsible for the engagement value of 40-50 enterprise accounts through alignment of proactive resources and services. • Constantly innovating and improving in order to cultivate clients for life through overall account engagement.• Works in a high-energy, fast paced environment requiring extreme organizational skills to meet metrics via successful monthly discussions with clients.• Algins with Sales and internal partners to ensure overall health of the account, value is captured and account engagement for strong renewal discussions.• Mentors new team members, fostering best practices and strengthening overall team performance.• Consistently exceeds satisfaction benchmarks, contributing directly to year-over-year revenue growth.• Manages account health and success plans in Salesforce, using data insights to report progress and identify areas of opportunity.

Education

  • Robert Morris University - Illinois

    Associate's degree, Business Administration and Management, General

    1998 — 2000

  • Aurora University

    Bachelor of Business Administration (BBA), Communication, General

    2003 — 2006

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Michelle Michalowicz — Senior Client Success Manager at Gartner in Fort Myers, FL, US | Unifers