Michelle Michalowicz
Senior Client Success Manager @ Gartner | Strategic Partner | Building Meaningful Client Connections
- Role
- Senior Client Success Manager at Gartner
- Location
- Fort Myers, FL, US
- LinkedIn followers
- 500 followers
About Michelle Michalowicz
I launched my career as an Inside Sales Representative while completing my college…
Experience
Senior Client Success Manager
Apr 2018 — Present · Fort Myers, FL, US
Partners with C-level executives within large enterprise organizations to identify key initiatives and provide insight to equip leaders to be strategic more efficiently and effectivity. • Responsible for the engagement value of 40-50 enterprise accounts through alignment of proactive resources and services. • Constantly innovating and improving in order to cultivate clients for life through overall account engagement.• Works in a high-energy, fast paced environment requiring extreme organizational skills to meet metrics via successful monthly discussions with clients.• Algins with Sales and internal partners to ensure overall health of the account, value is captured and account engagement for strong renewal discussions.• Mentors new team members, fostering best practices and strengthening overall team performance.• Consistently exceeds satisfaction benchmarks, contributing directly to year-over-year revenue growth.• Manages account health and success plans in Salesforce, using data insights to report progress and identify areas of opportunity.
Education
Robert Morris University - Illinois
Associate's degree, Business Administration and Management, General
1998 — 2000
Aurora University
Bachelor of Business Administration (BBA), Communication, General
2003 — 2006
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