Michelle Merrell

About Michelle Merrell

Decisive, action-oriented, results focused professional offering 24 years of experience primarily in the financial and healthcare industries with the last 20 years in IT Process Management, Project Management & Program Management specific to Risk and Security Controls and Infrastructure transformation initiatives. Accomplished record of streamlining operations, reducing cost, minimizing risk, and increasing profitability through ITIL Servicing. Team Leadership, Excellent Organizational, Interpersonal, and Communication (written & verbal) skills.Resourceful and hands-on leader, with a diverse background in business technology and management.

Experience

1. Lead Customer Experience Manager - Onboarding

   World Wide Technology

   Jul 2024 — Present

Education

• The University of Toledo

  Bachelor of Science (B.S.), Computer Science

  1994 — 1996

• DeVry Institute of Technology

  Bachelor's of Science, Business Administration, Management and Operations

  2000 — 2005

Skills

• Microsoft Sql Server
• Cross-Functional Team Leadership
• IT Management
• Risk Management
• Lean Six Sigma
• Non-Profit Volunteering
• Document Management
• Microsoft Office
• Customer Service
• Accountability
• End User Training
• Team Motivation
• IT Audit
• Business Analysis
• Strategic Planning
• Root Cause Analysis
• Project Coordination
• Business Process Improvement
• Management
• Program Management
• Microsoft Excel
• Financial Services
• Employee Training
• Itil
• Finance
• IT Strategy
• Project Management
• Challenge Driven
• End-User Manuals
• Microsoft Outlook
• Leadership
• Interpersonal Communication
• Microsoft Project
• Microsoft Access
• Software Development Life Cycle (Sdlc)
• Business Process Re-Engineering
• Microsoft Word
• Problem Solving