Michelle Mercer

About Michelle Mercer

Experienced Manager with a demonstrated history of working in Retail and the Food & Beverages industry. Strong professional skilled in Management, Operations, Negotiation, Purchasing, Vendor Relationships, Problem Solving, Coaching, Sales, Customer Relationship Management (CRM), and Team Building. EMAIL: m••••••••@gmail.com

Experience

1. General Manager Director of Operations

   Gather Restaurant Group

   Jun 2025 — Present · Wailea, HI, US

   Oversee restaurant operations, golf course F&B outlets (including beverage carts), and event venue activities.• Maintain high standards of cleanliness, safety, and service in compliance with health and licensing regulations.• Manage vendor relationships, inventory control, and supply chain efficiencies.• Partner with the Event Sales Manager and Event Manager to plan and execute weddings, corporate events, golf luncheons, and receptions.• Review and approve BEOs (Banquet Event Orders) and event timelines.• Ensure communication and coordination among FOH, BOH, and event staff before, during, and after each event.• Maintain relationships with local planners, golf groups, and corporate clients to drive repeat business.• Recruit, train, and develop a high-performing management and service team.• Lead, mentor, and evaluate department heads including FOH Managers, Executive Chef, Event Manager, and Beverage Cart Supervisor.• Promote a positive, team-oriented environment rooted in accountability and hospitality excellence.• Oversee staff scheduling, labor budgets, and performance evaluations.• Analyze P&L statements, labor reports, and event profitability metrics.• Drive revenue growth through menu innovation, event upselling, and creative promotions.• Collaborate with ownership and executive leadership on long-term strategies and capital improvements.• Maintain a visible presence throughout restaurant and event operations, ensuring top-tier guest service.• Handle guest inquiries, feedback, and VIP relations personally and professionally.• Build strong partnerships with golf course management, community organizations, and key vendors.

Education

• Clark College

  Business

  1986 — 1987