Michelle Meney

About Michelle Meney

Strategic and technology-forward program leader with 15+ years of experience delivering complex, high-impact initiatives across global Sales and Service operations. Specializes in integrating emerging technologies—including AI-powered conversational intelligence, omni-channel platforms, and machine learning—into operational workflows to enable smarter decision-making, automation, and scalable efficiency.Currently lead the end-to-end implementation and adoption of enterprise SaaS tools supporting thousands of internal Sales and Support Operations users. Oversee a global portfolio of technology programs that enhance customer engagement, streamline operations, and accelerate time-to-value. Highly skilled in aligning cross-functional teams and senior stakeholders to drive strategic execution, remove roadblocks, and deliver innovative solutions at scale.Recognized for systems thinking, simplification of complexity, and a collaborative, people-first leadership style. Brings deep expertise in Agile delivery, Salesforce platform architecture, and contact center transformation. Holds both Bachelor’s and Master’s degrees in Science, with advanced analytical capabilities and a strong focus on data-informed decision-making.

Experience

1. Senior Manager, Supply Program Operations

   Engine

   Feb 2026 — Present

Education

• Bournemouth University

  MSc, Forensic & Biological Anthropology

  2006 — 2007

• The University of Western Australia

  PGDip, Forensic Science

  2005 — 2006

• Perth School of Hospitality & Tourism

  Certificate in Front Office Operations, Tourism and Travel Services Management

  2000 — 2000

• West Coast Institute of Management & Technology

  Certificate II and III in Business (Office Administration), Business Administration, Management and Operations

  1999 — 1999

• Curtin University

  BSc, PreClinical Human Biology

  2003 — 2004

Skills

• Problem Solving
• Performance Management
• Hotels
• Project Management
• Hospitality Industry
• Customer Service
• Hospitality
• Event Management
• Content Strategy
• Data Analysis
• Microsoft Office
• Tourism
• Hospitality Management
• Salesforce.com
• Team Leadership
• Strategic Planning
• Strategy
• Analysis
• Online Marketing
• Hotel Management
• Budget Modeling
• Vendor Management
• Microsoft Excel
• Negotiation
• Policy
• Online Travel
• Front Office
• Leisure Travel
• Recruiting
• Business Intelligence
• Management
• Business Process Improvement
• Project Planning
• Team Management
• Process Improvement
• Change Management
• Salesforce.com Implementation