Michelle McClure

About Michelle McClure

I am a mission-driven healthcare executive with over 20 years of experience leading post-acute and long-term care operations, clinical programs, and multi-site teams across skilled nursing, assisted living, memory care, and rehabilitation settings.As Chief Operating Officer of Arcadia Care, I oversee a growing portfolio of facilities dedicated to quality outcomes, compliance excellence, and culture transformation. My leadership philosophy blends operational precision with clinical insight — ensuring every initiative aligns with both resident well-being and financial sustainability.Throughout my career, I have led large, multi-facility organizations through change, growth, and recovery. From overseeing complex Change of Ownership (CHOW) transitions and CMS enforcement plans to implementing staffing optimization strategies, capital improvement projects, and full compliance turnarounds, I’ve built a reputation for leading teams through challenging environments with steadiness, clarity, and results.My background as a registered nurse has shaped how I lead: with empathy, accountability, and a relentless commitment to resident-centered care. I understand the pressures at every level of long-term care — from the clinical floor to the boardroom — and I focus on bridging those perspectives to strengthen both operations and outcomes.I am proud to work alongside exceptional regional and facility leaders who share a common goal: providing consistent, compassionate, and high-quality care in every community we serve. Together, we’ve driven measurable improvements in survey performance, reduced agency dependence, improved occupancy, and created stronger career pathways for team members at every level.At the core of my leadership approach is simple: empower people, elevate quality, and lead with integrity.Core Strengths:• Strategic Operations & Multi-Site Leadership• Clinical & Regulatory Compliance (CMS, IDPH)• Change of Ownership (CHOW) & Organizational Transitions• Financial Oversight & Budget Performance• Culture Transformation & Workforce Development• Quality Improvement & Survey Readiness

Experience

1. Chief Operating Officer

   Arcadia Care

   Feb 2024 — Present · US

   As COO of Arcadia Care, I provide strategic and operational leadership across a growing multi-state network of skilled nursing, assisted living, independent living, and memory care communities. I oversee all aspects of daily operations, clinical compliance, financial performance, culture transformation, and growth initiatives, ensuring the highest standards of care and operational efficiency.Leadership Achievements: • Lead all post-acute and long-term care operations spanning multiple facilities, brands, and service lines. • Drove major performance improvements following CMS enforcement and IDPH survey actions, restoring full compliance and strengthening quality outcomes. • Directed multiple Change of Ownership (CHOW) and licensure transitions, partnering with legal, financial, and compliance teams to ensure smooth regulatory approvals. • Reduced reliance on agency staffing through data-driven scheduling models, RN-hour tracking, and staffing waiver management, improving workforce stability and cost efficiency. • Implemented companywide survey-readiness systems (mock surveys, POC oversight, KPIs) that elevated quality metrics and reduced repeat citations. • Oversaw large-scale capital improvement projects and memory care buildouts aligned with state and federal compliance. • Developed and mentored a high-performing team of RDOs and RNCs, fostering leadership accountability and cross-functional collaboration. • Partnered closely with the CEO, CRO, and Compliance Officer to align financial, regulatory, and clinical strategies across 30+ facilities. • Spearheaded standardization of Policy & Procedures, culture and retention initiatives, recognition programs, and leadership development training to promote engagement and morale.My focus is on balancing operational excellence with compassion-driven leadership — ensuring every Arcadia Care community delivers quality outcomes, fiscal stability, and a culture where residents and staff thrive.

Education

• Chamberlain University

  Bachelor of Applied Science - BASc, Registered Nursing/Registered Nurse