Michelle Martin
Product Operations at Google | Global Business and Operations | gTech Users and Products
- Role
- Solutions Consultant, Users and Products at Google
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Michelle Martin
Proactive, results-driven individual with excellent communication and project management skills wanting to utilize a blended experience of technical and business aspects to improve guest reliability. • Self starter and team player who enjoys working in a fast paced environment with a passion for excellence• +14 years solving challenging technical problems and achieving business results managing simultaneous projects, production support, and defect tracking• Proven track record of building innovative products, providing industry expertise, producing measurable results, and driven by the desire to learn, explore, and achieve• +8 years of Agile SCRUM experience, managing simultaneous projects, and production system support• Proficient in all stages of the software development lifecycle, from defining technical and business requirements/user stories and acceptance criteria, development, deployment, and production support and measuring post production results• Experience with writing technical documentation, business and product road mapping, authoring internal and external training documentation, test planning, and field implementation of system changes• Expert in communicating complex technical systems and processes to a non-technical audience• Experience working in Risk and Compliance with a focus on regulatory requirements• Driven the desire to learn, explore, and achieve
Experience
Solutions Consultant, Users and Products
Jul 2022 — Present · Boulder, CO, US
gTech Users and Products incubates and scales user support for products from pre-launch to self-service. We help users get the most out of Google, and help products succeed or fail fast. In gUP, we strive to create a seamless cross-product experience that fully understands our Users.
Education
University of Arizona
Bachelor of Science - BS, Business Family and Consumer Sciences/Human Sciences
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