Michelle Martella

Business Analysis Manager @Citi

Tampa, FL, US

Business Analysis Manager, Asst. VP• Defines systems scope and objectives for large-scope complex projects • Fosters communication between Business and IT Leaders.• Consult with Business Users to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and best practices.• Developing Change Management Plan and Processes while providing SME ITIL and ITSM skillset, training and experience to successfully implement for Global Application and Team.• Identify and communicate risks and business impacts• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.