Michelle Maas

Business Administration & Compliance Management @Kernow Controls Ltd

Truro, GB

Delivering operational support while ensuring cohesive integration between day-to-day business functions and strategic objectives.Leads ISO 9001:2015 quality assurance, audit preparation, regulatory documentation management, and facilitating third-party audits (e.g. ISO, SafeContractor, Constructionline, client RFIs). Drives continuous improvement across business systems and reporting structures.Supports directors with workforce planning, HR coordination, recruitment, and policy implementation, alongside procurement oversight, supplier sourcing and screening, and tender submissions.Maintains data governance standards through structured document control, system administration, and quality assurance. Manages stakeholder communications, including website and digital content, to strengthen brand and engagement.Trusted with commercially sensitive and high-discretion initiatives, spearheading cross-functional projects that enhance efficiency, compliance, and growth.Key responsibilities include- Governance, Risk, and Compliance (GRC) coordination- ISO 9001:2015 quality assurance, audit readiness and facilitation- Regulatory documentation and continuous improvement- Data governance, document control, and reporting integrity- Procurement management and tender bid support- HR coordination and workforce planning support- Business systems design and operational process development- Digital content management and stakeholder engagement