Michelle Lee

Experience

1. Lead Product Manager

   Cox Communications

   Jul 2021 — Present · Atlanta, GA, US

   Lead Product Manager Operations for Cox Business Voice and Collaboration for Core Voice Products.• Creates Process Flows, M & Ps, training and guidance on Core Voice Products• Leads trials on product launches to ensure we are Product and Market- ready• Designs and delivers Market presentations for internal customers• Collaborates with colleagues and boundary partners to develop effective and streamlined processes• Collaborates with markets on complex voice solutions and designs that are not productized • Communicates voice related activities that would affect the Markets and customers• UAT testing to ensure development stability• Prepares data analysis monthly on VoiceManager• Works with field on Voice CPE support/information• Maintains proactive lifecycle management on CORE products• Works with voice interoperability partner for SIP PBX certifications and validations, keeping relevant and progressive in the market- space• Create and cultivate relationships with internal partners, vendors, and customers • Maintains in-depth knowledge of solutions, services, and products offered by Cox Business• Continual education and training to increase knowledge and maintain relevance• Utilizes the Agile or Waterfall method dependent on product/feature

Education

• San Diego State University

  BS, Criminal Justice Administration

  2002 — 2006

Skills

• Metro Ethernet Forum
• Ninja Skills
• Databases
• Microsoft Excel
• Powerpoint
• Ip
• Microsoft Word
• Telecommunications
• Customer Service
• Networking
• Troubleshooting
• Microsoft Office
• Management
• Technical Support
• Mef
• Project Management