Michelle Lashley
- Role
- Director of Operations at CGI
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Michelle Lashley
I am an operations lead with a passion for organization, process, and operations…
Experience
Director of Operations
Jul 2020 — Present
One of the largest global IT and business consulting services firms in the world, CGI delivers high-end IT and business consulting, systems integration and outsourcing services and intellectual property solutions from hundreds of locations across the globe. CGI has a long track record of providing innovative services and solutions that help transform our clients’ businesses and create exciting career opportunities for our professionals. CGI enables digital transformation for clients across the globe. Currently the Operations Lead for the U.S. CSG Midwest Business Unit. Supporting business development, service delivery and operations across the Midwest in 14 states. Focus on growth, margin improvement, and business unit management Lead institutionalizing processes such as effective sales pipeline forecasting and hygiene, book-to-bill management, and Project health-check review Streamline strategy planning, execution, and communications across the business unit Responsible for business unit annual strategic plans and quarterly progress to plan Develop and refine processes to improve operational efficiency Coordinate with internal operations business partners on planning, execution, and communications for training, recruiting, workforce management, data privacy, quality, security, facilities, finance, procurement, IT helpdesk, and business engineering Member of the U.S. CSG Midwest BU Executive Board
Skills
- Health Insurance Exchange
- Contract Management
- Medicaid
- Sharepoint
- Health Insurance
- Outsourcing
- Business Analysis
- Call Centers
- Strategic Planning
- Business Process Improvement
- Team Leadership
- Vendor Management
- Pmp
- Pmo Design
- Project Management
- Management
- Cost Saving Initiatives
- Sdlc
- Strategy
- Quality Assurance
- Program Management
- Business Process
- Call Center
- Partner Management
- Training
- Agile Methodologies
- Management Consulting
- Rfp Preparation
- Compensation Administration
- Business Development
- Cost Reduction Strategies
- Leadership
- Rfi
- Software Development Life Cycle (Sdlc)
- Pmbok
- Project Planning
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