Michelle Lam
Vendor Manager at GoDaddy
- Role
- Vendor Manager at GoDaddy
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
Experience
Vendor Manager
Apr 2022 — Present
Oversee the BPO Care teams for two LOBs (lines of business): Re:amaze and Poynt• Work with our Procurement team to write SOWs defining KPI expectations and operational requirements• Actively coach BPOs, instilling leadership skills and behaviors to ensure teams are executing on business goals• Enable the Care teams with tools and resources to remove blockers and work efficiently • Strategize cross-functionally to address support process gaps in order to provide exceptional customer experiences• Lead various operational initiatives which resulted in increasing Poynt\'s NPS from 20 to 67 in 90 days.• Present team performance metrics and findings in monthly business reviews to President of Commerce, Care & Services leaders, and additional stakeholders
Education
University of California, Davis
Bachelor's degree
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