Michelle Kelley
VP, Operations @Fcr Collection Services
Signup · Get unlimited contacts
WORK HISTORY
VP, Operations @Fcr Collection Services
Assist with preparing projections for the annual budget- Provide analytical support to clients and other members of Executive Team- Oversee, direct, and organize the work of the collections and operations teams- Promote a culture of high performance and continuous improvement that values learning and a commitment to quality- Ensure staff members receive timely and appropriate training and development- Establish and monitor staff performance and development goals, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments- Mentor and develop staff using a supportive and collaborative approach: set objectives; establish priorities; and monitor and evaluate results- Provide guidance to supervisory staff related to employee relations and disciplinary actions- Communication of department results and all other important information to supervisors and staff including corporate initiatives and changes to department and corporate policies and procedures- Collaboration within the organization to identify areas of improvement and focuses resources to improve the overall performance- Maintain performance records on all collectors including compliance, collection activity, and goal tracking- Upgrade and implement an appropriate system of policies, internal controls, and procedures.
EDUCATION
Fullerton College
Business
SKILLS
ABOUT MICHELLE KELLEY
FEDChex, founded in 2001, is a closely held private corporation in all 50 states and…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.