Michelle Keller
Third Party Logistics and Supply Chain
- Role
- Customer Service Representative Ii at Amerisourcebergen
- Location
- Lisle, IL, US
- LinkedIn followers
- 500 followers
About Michelle Keller
Experienced Carrier Representative with a demonstrated history of working in the…
Experience
Customer Service Representative Ii
Aug 2013 — Present · Chicago, IL, US
Responsible for ensuring continual and proper compliance with all distribution center corporate and regulatory compliance requirements. Act as the associate “in charge” when the supervisor or manager are not available. Assists supervisor/manager with interviewing potential candidates; may provide input for performance management process. Responsible for researching debit and credit issues for customers and internal departments. Assists customer service representatives with customer problems such as missed shipments price adjustments and backorders; continually strives for prompt resolution. Works with field sales associates in coordinating special orders accepting quotations typing and manufacturer calls. Works with warehouse associates customers and field sales associates to ensure that the order process runs smoothly. Ensures that customer service representatives are processing all phone fax mail e-mail and verbal orders from customers.Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance escalates customers to Customer Service supervisor or manager in a courteous manner. Performs data entry for purposes such as processing orders accessing previous orders and special orders and providing customers with current prices; researches any other inquiries as requested. Assists customers with backorders by offering substitutions and alternatives whenever possible contacts manufacturers for delivery information prices and availability and changes in stock number. Communicates with all departments within the Distribution Center as well as field sales associates. Serves as liaison between customers and field sales associates. Makes suggestions and recommendations to supervisor/manager in an effort to continually improve customer service operations.Complies with all appropriate policies procedures safety rules and regulations. Performs related duties as assigned
Skills
- Team Building
- Management
- Customer Engagement
- Parenting
- Outlook
- Child Development
- Quality Assurance
- Customer Satisfaction
- Peer Mentoring
- Customer Retention
- Customer Service
- Wireless
- Microsoft Word
- Telecommunications Billing
- Team Leadership
- Customer Experience
- Childcare
- Leadership
- Sap
- Social Media
- Experience Working with Children
- Children
- Sales
- Communication Skills
- Telecommunications
- People Skills
- Call Centers
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