Michelle Jackson
Supply Chain & Logistics Leader at Amazon l e-Commerce l Business Development | Strategist l Six Sigma Certified l DFW Community Engagement Director
- Role
- Regional Senior Business Director at Amazon
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Michelle Jackson
With over 15 years of experience, I specialize in driving operational excellence and scalable solutions in transportation, logistics, and e-commerce. As Regional Senior Business Director at Amazon, I advise and support operations for 15 transportation business owners across six sites, focusing on improving profitability and delivery reliability through consultative engagements, workflow optimizations, and cross-functional collaboration. My expertise lies in marketing, staff development, customer success, business development/sales, and Lean Six Sigma methodologies, enabling me to enhance cost efficiencies and customer experience. Passionate about creating impactful strategies and fostering growth, I am committed to delivering innovative solutions that align with organizational goals and customer needs.
Experience
Regional Senior Business Director
Jan 2024 — Present · US
Advise 15 transportation business owners across six sites on scaling operations and improving profitability. • Lead consultative engagements to enhance cost-to-serve, delivery reliability, and operational readiness. • Collaborated with engineering, product, and operations teams to influence operational roadmaps and improve workflow system using AI tools. • Improved customer experience through Salesforce-driven workflow optimization.
Education
Oklahoma City University
Master of Business Administration - MBA, Marketing
Champion School of Real Estate
Licensed Realtor, Real Estate
2019 — 2019
University of Oklahoma
BBA, Management Information Systems
Cornell University
Business, Management, Marketing, and Related Support Services
2019 — 2020
Oklahoma City University
MBA, Marketing
Skills
- Supply Chain
- Strategic Planning
- Project Management
- Customer Service
- Leadership
- Training
- Customer Satisfaction
- Account Management
- Negotiation
- Team Leadership
- Marketing
- Budgets
- Management
- Team Building
- Sales
- Inventory Management
- Transportation
- Operations Management
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