Michelle Howard
Senior Consultant @CGI
Signup · Get unlimited contacts
WORK HISTORY
Senior Consultant @CGI
Acting as a Consultant Lead Business Analyst to support businesses in understanding their internal enterprise, identify opportunities for efficiencies and deliver change effectively.Client Projects include:Market Wide Half Hourly Settlement (MHHS) Programme:Leading the Consequential Change workstream in preparation for the deployment of Market Wide Half Hourly Settlement arrangements.(current assignment)Sales Efficiencies Programme:Assessment of both technical and business capability within the contract onboarding processes to determine areas for improvement. Provision of efficiency recommendations and solution design. CRM Replacement Programme:Working with the Risk and Reporting Team to map and document their To – Be processes, work instructions, desk procedures, and process description documents in readiness for deployment of replacement CRM system. Coordination of Team testing planning, procedure, and execution
EDUCATION
QA
BCS Foundation Certificate in Business Change
QA
BCS Certificate in Requirements Engineering
City and Guilds
Certificate in Energy Efficiency
QA
BCS Certificate in Systems Modelling Techniques (UML)
QA
BCS Certificate in Business Analysis Practice
ABOUT MICHELLE HOWARD
BCS accredited Business Analyst professional with over 20 years’ experience working within the retail utilities sector. I consider myself to be versatile and intuitive, with a strong work ethic and an eagerness to learn and teach. I’m passionate about the role of Business Analysis within an organisation and the value and benefit it brings in facilitating effective change. The skills, knowledge and behaviours that underpin Business Analysis as a discipline appeal to me intrinsically; I enjoy applying those capabilities both practically on a day to day to basis and when I’m talking about the process of analysis conceptually.I’m a great advocate of collaborative working and engaging with my stakeholders frequently to ensure that their needs are being met. I’m committed to evolving and growing the capability of our community through the provision of tools, techniques, and concepts that we can all use to enhance the service that we offer to our Projects and Stakeholders. I find coaching and mentoring the Business Analysts in our community incredibly satisfying and I take pride in watching people grow in confidence as they apply a new technique or try a different approach to a situation.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.