Michelle Crever Houle
Business Process Analyst & Lms Administrator @Boston Scientific
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WORK HISTORY
Business Process Analyst & Lms Administrator @Boston Scientific
Arden Hills, MN, US
The Business Process Analyst – LMS Administrator is accountable for functional and technical support of the learning management system Adobe Prime. This individual will handle overall system administration, content management, learner management, course assignment protocols, and reporting tools in the system. The LMS administrator serves as the focal point for the field’s training plans and troubleshooting, learning teams, technology teams (internal and external) and vendor partners. They ensure compliance with process, technology, and data requirements according to system governance. The individual demonstrates understanding of technical constraints and opportunities, and optimally, have familiarity with learning technology systems and protocols. They will work closely with instructional designers and other members of the team through a thoughtful, holistic approach to assessing, prioritizing, and evaluating learning technology requirements to create an excellent user experience.
EDUCATION
Watermark Learning: A Project Management Academy Brand
Business Analysis Foundation ~ Certificate of Course Completion
Auburn University
Certificate in Business Process Management, Business Process Management
Watermark Learning: A Project Management Academy Brand
Course Certificate of Completion, Business Analysis
Watermark Learning: A Project Management Academy Brand
Certificate of Course Completion, Business Process Modeling
Watermark Learning: A Project Management Academy Brand
Business Process Management Foundations ~ Certificate of Course Completion
University of Minnesota
BA, Major: Strategic Communication, with emphases in copywriting & account management
SKILLS
ABOUT MICHELLE CREVER HOULE
Experienced Business Process Analyst and LMS Administrator, with a Certificate in Business Process Management, from Auburn University. Quickly learns IT systems and capabilities, for business units supported, to improve overall user/customer experiences. Proven track record of serving as liaison between the business community and the IT organization and/or vendors to provide technical solutions to meet user needs. Initiates process improvement projects, achieves cross-functional team success, with creativity, positive attitude, and respectful problem-solving. Flexible and talented at handling ambiguity, eliciting information from SMEs and stakeholders, fostering ideation and collaboration, and clearly documenting. SUMMARY OF QUALIFICATIONS • Business systems mastery, UAT, end-user training & support• Database administration, query creation & execution, data cleansing, & analytic reporting• Translating business and customer needs into specifications, for IT teams to deliver appropriate solutions • Troubleshooting, critical thinking, & problem solving• Project & program management• Vendor management, including invoicing & accounts payable• Microsoft Excel, Word, Access, PowerPoint, Project, & SharePoint
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