Michelle Hill

Personal Vacation Planner @Carnival Cruise Line

Miami-Fort Lauderdale, FL, US
EMAILS
m••••@carnival.com
MOBILE NUMBERS
+15•••••••22

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WORK HISTORY

Feb 2006 — Present

Personal Vacation Planner @Carnival Cruise Line

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Responsible for booking cruises by contacting people who request information from the company website or have cruised with us in the past, qualifying their needs, building relationships with them and gaining referrals.Help identify new promotions to target market leads through various database queries with sales team. Provide solutions to customer issues by working with Guest Relations and Research department. 16 time Century Club. 4 time Silver Club, 2 time Presidents Club, 1 time Platinum Club. Team Captain for 12+ years- Responsible for motivating team, keeping co-workers focused and helping with service needs when coach is out of the office.Mentor to rookie agents for 10+ yearsPathfinder to agents transferring to the virtual position. My contact info is 80••••••02 ext

EDUCATION

2000 — 2002

Sheridan Technical College

Certificate of completion

SKILLS

HotelsSalesCustomer SatisfactionTrainingCustomer ServiceOutlook ExpressTelephone SkillsVacationBudgetsInside SalesHospitalityMarketingSales ExcellenceTravel PlanningTravel ManagementLotus NotesCustomer RetentionTeam MotivatorEvent ManagementCruisesTourismDirect SalesMicrosoft OfficeLeisure TravelTeam LeadershipSiebel

ABOUT MICHELLE HILL

Specialties: Negotiating, sales, relationship building, marketing, advertising, customer…

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Michelle Hill — Email, Phone Number & Contact Info | Unifers