Michelle Hakow

About Michelle Hakow

I am an experienced Project Manager skilled in leading complex initiatives, managing budgets and hardware, and driving cross-team collaboration. I deliver projects from start to finish with a focus on efficiency and accuracy, streamlining processes and improving reporting. I am known for my organization, problem-solving, and consistent delivery — even under pressure.Technical Skills- Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint, Project)- Google Docs and Sheets- ADP, Workday, Dayforce, Okta, Concur- Slack, Tableau, Adobe Creative Cloud, Miro- Wiki/Confluence, JIRA, SharePointProject and Budget Management- Managed internal beta communications for global PlayStation studios and executive management, ensuring voucher code distribution, and instructions were effectively shared- Oversaw budget tracking for beta participation and player support tools- Developed and improved reporting structures to track financial impact, project progress, and stakeholder updates- Managed platform project budgets, forecasting, invoicing, and reconciliation.Communication and Collaboration- Coordinated mass communications across 40+ global PlayStation studios for GDPR (General Data Protection Regulation) and CCPA ( California Consumer Privacy Act) compliance, hardware tracking, and beta participation initiatives- Managed weekly and monthly reporting for executive leadership, tracking key performance indicators and project milestones.Hardware and Asset Management- Managed global prototype hardware dispatch and recovery during COVID-19 WFH mandates, ensuring seamless operations and minimizing delays in the PS5 platform launch- Coordinated tracking of global studio hardware assignments and conducted regular audits to maintain accountability- Developed templates and streamlined processes for hardware tracking, supporting efficient inventory management across regions.Process Improvement and Mentorship- Led group training for new systems such as eTime, ADP, and Concur- Provided mentorship on administrative processes, software/hardware tracking, and effective use of Wiki spaces- Created and maintained internal reporting tools to standardize data presentation and improve financial tracking.Initiatives and Leadership- Committee member for campus sustainability and green initiatives- Supported campus event planning for both on-site and off-site- Drove COVID-19 WFH arrangements by coordinating essential equipment purchases, tracking, and distribution.

Experience

1. Project Manager

   Sony Interactive Entertainment

   Jan 2019 — Present

Education

• Palomar College

  Graphic Communications